{"id":14178,"date":"2022-07-04T08:32:45","date_gmt":"2022-07-04T08:32:45","guid":{"rendered":"https:\/\/www.energynordic.windupweb.es\/sin-categorizar\/vores-nye-kundeportal-og-vidensbase\/"},"modified":"2025-12-22T08:30:48","modified_gmt":"2025-12-22T08:30:48","slug":"vores-nye-kundeportal-og-vidensbase","status":"publish","type":"post","link":"https:\/\/www.energynordic.windupweb.es\/da\/opdateringer-fra-energy-nordic\/vores-nye-kundeportal-og-vidensbase\/","title":{"rendered":"Vores NYE kundeportal og vidensbase"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]Hos Energy Nordic bekymrer vi os om vores kunder og den gennemsigtighed, vi har med dem. Derfor har vi sammensat vores egen vidensbase med de fleste ofte stillede sp\u00f8rgsm\u00e5l og mere information tilg\u00e6ngelig for kunderne. Der kan alle finde svaret p\u00e5 deres sp\u00f8rgsm\u00e5l uden at skulle tage sig tid til at ringe eller e-maile virksomheden. Hvis de \u00f8nsker det, vil vi v\u00e6re her for at tage os af alle dine foresp\u00f8rgsler fra mandag til fredag fra 9 til 17.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3><a href=\"https:\/\/support.energynordic.com\/en\/knowledge\">Vidensbase<\/a><\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979689863{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9457&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]I hver af disse bokse er der alle de oplysninger, de kan finde om de specifikke emner. For eksempel er der i &#8221; <strong>Regninger og betalinger&#8221;<\/strong> de mest stillede sp\u00f8rgsm\u00e5l, som kunder normalt har:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979698672{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9456&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Og kunderne kan ogs\u00e5 s\u00f8ge n\u00f8gleord eller ethvert sp\u00f8rgsm\u00e5l om deres foresp\u00f8rgsel i \u00f8verste sektion:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979709917{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9440&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Hvis der er et stykke information, som nogen ikke kan finde; de kan g\u00e5 til den \u00f8verste bj\u00e6lke p\u00e5 hjemmesiden og klikke, hvor der st\u00e5r <strong>&#8220;G\u00e5 til kundeportal&#8221;.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979717550{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9451&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655980456342{padding-bottom: 30px !important;}&#8221;][vc_column_text]<\/p>\n<h3><a href=\"https:\/\/support.energynordic.com\/tickets\">Kundeportal<\/a><\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Det vil omdirigere til en specifik side, kaldet Customer Portal, som er specifikt for kunder, der vil oprette en ny sag eller se fremskridt\/status p\u00e5 tidligere sager.<\/p>\n<p>P\u00e5 denne side skal alle registrere sig, hvis det er f\u00f8rste gang p\u00e5 portalen, eller logge ind p\u00e5 deres allerede eksisterende konto.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;9442&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1655979725090{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]N\u00e5r kunden er logget ind, vil kunden kunne se alle de billetter, de nogensinde har indsendt sammen med det respektive ID, emne, oprettelsesdatoen, den sidste aktivitet og status for deres billetter.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;9455&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1655980113256{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Inde i hver specifik billet er kunden i stand til at se hver besked mellem klienten og kunderepr\u00e6sentanten. De kan ogs\u00e5 sende en anden e-mail \/ besked, hvis de vil, samt at se alle de tidligere n\u00e6vnte oplysninger.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979739718{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9454&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Hvis klienten \/ kunden \u00f8nsker at indgive en ny billet, skal de bare g\u00e5 til den \u00f8verste del af siden, hvor der st\u00e5r &#8221; <strong>Indsend en supportbillet&#8221;<\/strong> og klikke der.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979746062{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9449&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Og denne side \u00e5bnes automatisk:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979751958{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9541&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Her skal de udfylde kravene s\u00e5som fornavn, efternavn, kunde-id og e-mail, for at vi kan identificere dem som klient; og s\u00e5 bliver de n\u00f8dt til at navngive deres billet, som de synes mest bekvemme, samt udfylde billetbeskrivelsesboksen med deres foresp\u00f8rgsel og fors\u00f8ge at v\u00e6re den mest specifikke om det, som de kan. Og hvis det er n\u00f8dvendigt, har kunden mulighed for at vedh\u00e6fte en fil.<\/p>\n<p>Derefter skal de bare trykke p\u00e5 <strong>knappen Send<\/strong> , og en af kundeservicerepr\u00e6sentanterne vil svare s\u00e5 hurtigt som muligt.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655985257017{padding-bottom: 30px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Du er velkommen til at ringe til <a href=\"tel.:+34900%20696%20820\">os p\u00e5 +34 900 696 820<\/a>, bes\u00f8ge vores kontor eller <a href=\"https:\/\/www.energynordic.windupweb.es\/da\/kontakt\/\">sende os en e-mail,<\/a> hvis du har sp\u00f8rgsm\u00e5l.<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;]<a  href=\"https:\/\/support.energynordic.com\/en\/knowledge\"  target=\"_self\"  title=\"\" class=\"tt_button tt_primary_button btn_primary_color  button-center button-action-link\" ><span class=\"prim_text\">Vidensbase<\/span><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a  href=\"https:\/\/support.energynordic.com\/tickets\"  target=\"_self\"  title=\"\" class=\"tt_button tt_primary_button btn_primary_color  button-center button-action-link\" ><span class=\"prim_text\">Kundeportal<\/span><\/a>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Hos Energy Nordic bekymrer vi os om vores kunder og den gennemsigtighed, vi har med dem. Derfor har vi sammensat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20104,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[367,373],"tags":[],"class_list":["post-14178","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-opdateringer-fra-energy-nordic","category-produktnyheder"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vores NYE kundeportal og vidensbase - Energy Nordic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.energynordic.windupweb.es\/da\/opdateringer-fra-energy-nordic\/vores-nye-kundeportal-og-vidensbase\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vores NYE kundeportal og vidensbase - Energy Nordic\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]Hos Energy Nordic bekymrer vi os om vores kunder og den gennemsigtighed, vi har med dem. 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