{"id":14234,"date":"2022-07-04T08:32:45","date_gmt":"2022-07-04T08:32:45","guid":{"rendered":"https:\/\/www.energynordic.windupweb.es\/sin-categorizar\/var-nye-kundeportal-og-kunnskapsbase\/"},"modified":"2025-12-22T08:30:48","modified_gmt":"2025-12-22T08:30:48","slug":"var-nye-kundeportal-og-kunnskapsbase","status":"publish","type":"post","link":"https:\/\/www.energynordic.windupweb.es\/no\/oppdateringer-fra-energy-nordic\/var-nye-kundeportal-og-kunnskapsbase\/","title":{"rendered":"V\u00e5r NYE kundeportal og kunnskapsbase"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]Hos Energy Nordic bryr vi oss om kundene v\u00e5re og \u00e5penheten vi har med dem. Derfor har vi satt sammen v\u00e5r egen kunnskapsbase, med de fleste FAQ og mer informasjon tilgjengelig for kundene. Der kan alle finne svar p\u00e5 sp\u00f8rsm\u00e5lene sine uten \u00e5 m\u00e5tte ta seg tid til \u00e5 ringe eller sende e-post til selskapet. Hvis de \u00f8nsker \u00e5 gj\u00f8re det, vil vi v\u00e6re her for \u00e5 ivareta alle dine henvendelser fra mandag til fredag \u200b\u200bfra 9.00 til 17.00.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3><a href=\"https:\/\/support.energynordic.com\/en\/knowledge\">Kunnskapsbase<\/a><\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979689863{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9457&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]I hver av disse boksene er det all informasjon de kan finne om de spesifikke emnene. For eksempel, i <strong>\u00abRekninger og betalinger<\/strong> \u00bb er det de mest stilte sp\u00f8rsm\u00e5lene kundene vanligvis har:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979698672{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9456&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Og kundene kan ogs\u00e5 s\u00f8ke etter n\u00f8kkelord eller sp\u00f8rsm\u00e5l om foresp\u00f8rselen deres i den \u00f8verste delen:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979709917{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9440&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]I tilfelle det er en del informasjon noen ikke kan finne; de kan g\u00e5 til den \u00f8verste linjen p\u00e5 nettstedet og klikke der det st\u00e5r <strong>&#8220;G\u00e5 til kundeportal&#8221;<\/strong> .[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979717550{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9451&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655980456342{padding-bottom: 30px !important;}&#8221;][vc_column_text]<\/p>\n<h3><a href=\"https:\/\/support.energynordic.com\/tickets\">Kundeportal<\/a><\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Det vil omdirigere til en spesifikk side, kalt Customer Portal, som er spesielt for kunder som \u00f8nsker \u00e5 sende inn en ny sak eller se fremdrift\/status p\u00e5 tidligere saker.<\/p>\n<p>P\u00e5 denne siden m\u00e5 alle registrere seg hvis det er f\u00f8rste gang de er p\u00e5 portalen, eller logge inn p\u00e5 sin allerede eksisterende konto.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;9442&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1655979725090{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]N\u00e5r kunden er logget inn, vil kunden kunne se alle billettene de noen gang har sendt inn sammen med den respektive IDen, emnet, opprettet dato, siste aktivitet og statusen til billettene deres.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;9455&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1655980113256{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Inne i hver spesifikke billett kan kunden se hver melding mellom klienten og kunderepresentanten. De kan ogs\u00e5 sende en annen e-post\/melding hvis de \u00f8nsker det, samt \u00e5 se all den tidligere nevnte informasjonen.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979739718{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9454&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]I tilfelle klienten\/kunden \u00f8nsker \u00e5 sende inn en ny billett, m\u00e5 de bare g\u00e5 til den \u00f8verste delen av siden der det st\u00e5r <strong>&#8220;Send inn en st\u00f8ttebillett&#8221;<\/strong> og klikke der.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979746062{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9449&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Og denne siden \u00e5pnes automatisk:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979751958{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9541&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Her m\u00e5 de fylle ut kravene som fornavn, etternavn, kunde-ID og e-post for at vi skal kunne identifisere dem som klient; og s\u00e5 m\u00e5 de navngi billetten sin slik de virker mest praktisk, i tillegg til \u00e5 fylle billettbeskrivelsesboksen med foresp\u00f8rselen, og pr\u00f8ve \u00e5 v\u00e6re s\u00e5 spesifikk som mulig. Og om n\u00f8dvendig har kunden muligheten til \u00e5 legge ved en fil.<\/p>\n<p>Etter det trenger de bare \u00e5 trykke p\u00e5 <strong>Send-<\/strong> knappen og en av kundeservicerepresentantene vil svare s\u00e5 snart de kan.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655985257017{padding-bottom: 30px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Du er velkommen til \u00e5 ringe oss p\u00e5 <a href=\"tlf.:+34900%20696%20820\">+34 900 696 820<\/a>, bes\u00f8ke v\u00e5rt kontor eller <a href=\"https:\/\/www.energynordic.windupweb.es\/no\/kontakt\/\">sende oss en e-post<\/a> hvis du har sp\u00f8rsm\u00e5l.<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;]<a  href=\"https:\/\/support.energynordic.com\/en\/knowledge\"  target=\"_self\"  title=\"\" class=\"tt_button tt_primary_button btn_primary_color  button-center button-action-link\" ><span class=\"prim_text\">Kunnskapsbase<\/span><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a  href=\"https:\/\/support.energynordic.com\/tickets\"  target=\"_self\"  title=\"\" class=\"tt_button tt_primary_button btn_primary_color  button-center button-action-link\" ><span class=\"prim_text\">Kundeportal<\/span><\/a>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Hos Energy Nordic bryr vi oss om kundene v\u00e5re og \u00e5penheten vi har med dem. Derfor har vi satt sammen [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20107,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[372,374],"tags":[],"class_list":["post-14234","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-oppdateringer-fra-energy-nordic","category-produktnyheter"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>V\u00e5r NYE kundeportal og kunnskapsbase - Energy Nordic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.energynordic.windupweb.es\/no\/oppdateringer-fra-energy-nordic\/var-nye-kundeportal-og-kunnskapsbase\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"V\u00e5r NYE kundeportal og kunnskapsbase - Energy Nordic\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]Hos Energy Nordic bryr vi oss om kundene v\u00e5re og \u00e5penheten vi har med dem. 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