{"id":13430,"date":"2022-07-04T08:32:45","date_gmt":"2022-07-04T08:32:45","guid":{"rendered":"https:\/\/www.energynordic.windupweb.es\/okategoriserad\/var-nya-kundportal-och-kunskapsbas\/"},"modified":"2025-12-22T08:30:48","modified_gmt":"2025-12-22T08:30:48","slug":"var-nya-kundportal-och-kunskapsbas","status":"publish","type":"post","link":"https:\/\/www.energynordic.windupweb.es\/sv\/uppdateringar-fran-energy-nordic\/var-nya-kundportal-och-kunskapsbas\/","title":{"rendered":"V\u00e5r NYA kundportal och kunskapsbas"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]P\u00e5 Energy Nordic bryr vi oss om v\u00e5ra kunder och den transparens vi har med dem. Det \u00e4r d\u00e4rf\u00f6r vi har satt ihop v\u00e5r egen kunskapsbas, med de flesta vanliga fr\u00e5gor och mer information tillg\u00e4nglig f\u00f6r kunder. D\u00e4r kan alla hitta svaret p\u00e5 sina fr\u00e5gor utan att beh\u00f6va ta sig tid att ringa eller maila f\u00f6retaget. Om de vill g\u00f6ra det kommer vi att vara h\u00e4r f\u00f6r att ta hand om alla dina f\u00f6rfr\u00e5gningar fr\u00e5n m\u00e5ndag till fredag fr\u00e5n 9 till 5.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3><a href=\"https:\/\/support.energynordic.com\/en\/knowledge\">Kunskapsbas<\/a><\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979689863{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9457&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]I var och en av dessa rutor finns all information de kan hitta om de specifika \u00e4mnena. Till exempel, i &#8221; <strong>R\u00e4kningar och betalningar&#8221;<\/strong> finns det de vanligaste fr\u00e5gorna som kunder vanligtvis har:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979698672{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9456&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Och kunderna kan ocks\u00e5 s\u00f6ka efter nyckelord eller n\u00e5gon fr\u00e5ga om deras f\u00f6rfr\u00e5gan i det \u00f6vre avsnittet:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979709917{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9440&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Om det finns information som n\u00e5gon inte kan hitta; de kan g\u00e5 till det \u00f6versta f\u00e4ltet p\u00e5 webbplatsen och klicka d\u00e4r det st\u00e5r <strong>&#8220;G\u00e5 till kundportalen&#8221;.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979717550{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9451&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655980456342{padding-bottom: 30px !important;}&#8221;][vc_column_text]<\/p>\n<h3><a href=\"https:\/\/support.energynordic.com\/tickets\">Kundportal<\/a><\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Det omdirigerar till en specifik sida, kallad Customer Portal, som \u00e4r specifikt f\u00f6r kunder som vill l\u00e4mna in ett nytt \u00e4rende eller se framsteg\/status f\u00f6r tidigare \u00e4renden.<\/p>\n<p>P\u00e5 denna sida m\u00e5ste varje person registrera sig om det \u00e4r f\u00f6rsta g\u00e5ngen de \u00e4r p\u00e5 portalen eller logga in p\u00e5 sitt redan befintliga konto.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;9442&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1655979725090{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]N\u00e4r kunden har loggat in kommer han eller hon att kunna se alla biljetter som de n\u00e5gonsin har skickat in tillsammans med respektive ID, \u00e4mne, det skapade datumet, den senaste aktiviteten och statusen f\u00f6r sina biljetter.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;9455&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1655980113256{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]I varje specifik biljett kan kunden se varje meddelande mellan kunden och kundrepresentanten. De kan ocks\u00e5 skicka ett annat e-postmeddelande\/meddelande om de vill, samt f\u00f6r att se all tidigare n\u00e4mnd information.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979739718{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9454&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Om klienten\/kunden vill l\u00e4mna in en ny biljett beh\u00f6ver de bara g\u00e5 till den \u00f6vre delen av sidan d\u00e4r det st\u00e5r <strong>&#8220;File a Support Ticket&#8221;<\/strong> och klicka d\u00e4r.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979746062{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9449&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Och den h\u00e4r sidan \u00f6ppnas automatiskt:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655979751958{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_single_image image=&#8221;9541&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]H\u00e4r m\u00e5ste de fylla i kraven som f\u00f6rnamn, efternamn, kund-ID och e-post f\u00f6r att vi ska kunna identifiera dem som kund; och sedan skulle de beh\u00f6va namnge sin biljett som de verkar mest bekv\u00e4ma, samt fylla i rutan f\u00f6r biljettbeskrivning med sin f\u00f6rfr\u00e5gan och f\u00f6rs\u00f6ka vara s\u00e5 specifik om den som m\u00f6jligt. Och vid behov har kunden m\u00f6jlighet att bifoga en fil.<\/p>\n<p>Efter det beh\u00f6ver de bara trycka p\u00e5 <strong>Skicka-knappen<\/strong> och en av kundtj\u00e4nstrepresentanterna kommer att svara s\u00e5 snart de kan.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1655985257017{padding-bottom: 30px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Du \u00e4r v\u00e4lkommen att ringa oss p\u00e5 <a href=\"Tel.+34900%20696%20820\">+34 900 696 820<\/a>, bes\u00f6ka v\u00e5rt kontor eller <a href=\"https:\/\/www.energynordic.windupweb.es\/sv\/kontakt\/\">mejla oss<\/a> om du har n\u00e5gra fr\u00e5gor.<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;]<a  href=\"https:\/\/support.energynordic.com\/en\/knowledge\"  target=\"_self\"  title=\"\" class=\"tt_button tt_primary_button btn_primary_color  button-center button-action-link\" ><span class=\"prim_text\">Kunskapsbas<\/span><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a  href=\"https:\/\/support.energynordic.com\/tickets\"  target=\"_self\"  title=\"\" class=\"tt_button tt_primary_button btn_primary_color  button-center button-action-link\" ><span class=\"prim_text\">Kundportal<\/span><\/a>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]P\u00e5 Energy Nordic bryr vi oss om v\u00e5ra kunder och den transparens vi har med dem. Det \u00e4r d\u00e4rf\u00f6r vi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20108,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[326,324],"tags":[],"class_list":["post-13430","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-produkt-nyheter","category-uppdateringar-fran-energy-nordic"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>V\u00e5r NYA kundportal och kunskapsbas - Energy Nordic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.energynordic.windupweb.es\/sv\/uppdateringar-fran-energy-nordic\/var-nya-kundportal-och-kunskapsbas\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"V\u00e5r NYA kundportal och kunskapsbas - Energy Nordic\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]P\u00e5 Energy Nordic bryr vi oss om v\u00e5ra kunder och den transparens vi har med dem. 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